Privacy Policy
Your privacy is fundamental to us. This policy explains how we collect, use, and protect your personal information.
Last updated: October 2026
Introduction
Immipedia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered immigration assistance platform.
This policy explains our practices. Where a separate choice is needed, we ask for it at the point where you use that feature.
Information We Collect
We collect several types of information from and about users of our service:
Personal Information You Provide
- Account registration information (name, email address, phone number)
- Profile information (age, nationality, education, work experience)
- Immigration goals and preferences (destination countries, visa types)
- Documents and supporting materials you upload
- Payment information for subscription services
- Communications with our support team
- Feedback, surveys, and user-generated content
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Log files and analytics data
- Cookies and similar tracking technologies
- Location data (if you enable location services)
Third-Party Information
- Information from social media accounts (if you choose to connect them)
- Information from immigration service providers in our network
- Publicly available information relevant to immigration processes
Tracking Technologies and Analytics
Our current app uses essential session and preference storage. The cookie controls also reserve choices for optional analytics and marketing tools if we enable them.
- Analytics: Would help us understand site usage if enabled with your choice
- Marketing: Would measure advertising if enabled with your choice
You can change optional cookie choices on our Cookie Policy page or in your browser settings. See our Cookie Policy for more details.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Provide personalized immigration guidance and recommendations
- Generate immigration assessments and eligibility reports
- Create and manage your immigration timeline and checklist
- Connect you with relevant immigration services and professionals
- Process payments and manage subscriptions
Communication
- Respond to your questions and provide customer support
- Send important updates about immigration policies and deadlines
- Notify you about changes to our services or terms
- Send marketing communications (only with your explicit consent - you can opt out at any time)
Improvement and Development
- Analyze usage patterns to improve our platform
- Develop new features and services
- Review aggregate usage patterns to improve features and explanations
- Conduct research on immigration trends and outcomes
Legal and Security
- Comply with legal obligations and government requests
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and other agreements
- Protect the rights and safety of our users and third parties
Marketing Communications Opt-Out
You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email. You will still receive essential service-related communications even if you opt out of marketing emails.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers to operate our platform:
- Cloud hosting and infrastructure providers
- AI service providers that process profile details and questions to generate requested responses
- Payment processing companies
- Analytics and performance monitoring services
- Customer support and communication tools
- Security and fraud prevention services
Immigration Professionals
With your explicit consent, we may share relevant information with licensed immigration lawyers, consultants, or other professionals in our network to provide you with specialized services.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Data Security
We use HTTPS for the website, account access controls, and service providers to store and process information. We review access and respond to security issues as they arise.
- Passwords are stored as hashes, and account sessions use secure cookies.
- Access to account and document features is limited to authenticated users with the relevant permissions.
- We use hosting and storage providers for the service and work to limit access to the information they process.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information under GDPR (EU), PIPEDA (Canada), and other applicable privacy laws:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format
- Right to Object: Object to certain types of data processing, including direct marketing
- Right to Withdraw Consent: Withdraw consent for processing where applicable, without affecting the lawfulness of processing based on consent before its withdrawal
- Right to Lodge Complaints: File complaints with relevant data protection authorities (e.g., your local Data Protection Authority in the EU, or the Office of the Privacy Commissioner in Canada)
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@immipedia.ai with:
- Your full name and email address associated with your account
- A clear description of the right you wish to exercise
- Any relevant details or documentation to help us process your request
Response Time: We respond within the time required by applicable law and will let you know if we need more information to verify your request.
Verification: To protect your privacy and security, we may need to verify your identity before processing your request.
International Data Transfers
Our services are global, and your information may be transferred to and processed in countries other than your own. For example, some hosting, AI, email, and payment providers may process information outside your country. Contact us if you want more detail about a particular service.
- We review provider terms and available privacy protections when choosing services.
Data Retention and Deletion
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Enforce our agreements and protect our legal rights
- Improve our services and develop new features
Account Deletion and Data Removal
When you request account deletion or exercise your right to erasure:
- We will verify the request and remove or de-identify account data that we no longer need.
- Some records may remain for a limited time in backups or where required for billing, security, or legal purposes.
- Anonymized Data: We may retain anonymized, aggregated data that cannot be used to identify you for analytical purposes
Important: Account deletion is permanent and cannot be undone. Please ensure you have downloaded any information you wish to keep before requesting deletion.
To request account deletion: Email us at privacy@immipedia.ai with the subject line "Account Deletion Request" or use the account deletion option in your profile settings.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email or through our platform. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: contact@immipedia.ai